Funding & access
Aged care funding can feel confusing. We help you understand the pathways in plain language — with no jargon, and no pressure.
We'll walk you through the options that apply to your situation, explain any contributions in plain language, and put everything in writing before support begins.
We never make eligibility or fee promises on the government's behalf — final arrangements depend on your assessment and current program rules.
Our Support at Home (SaH) price list, in full. What you actually pay is your contribution towards these prices — that percentage is set by Services Australia based on your situation, and is explained below.
Tip: swipe the tables sideways to see every rate.
Support to help you keep your home in a liveable state, so you can stay independent at home. A higher contribution may be required.
| Service | Charged | Weekday 7am–8pm | Weekday 8pm–12am | Saturday | Sunday | Public holiday |
|---|---|---|---|---|---|---|
Domestic assistance
| Hourly rate | $120 | $145 | $175 | $200 | $250 |
Shopping assistance
| Hourly rate | $145 | $175 | $205 | $240 | $285 |
| Meal preparation | Hourly rate | $120 | $145 | $175 | $200 | $250 |
Meal delivery (pre-prepared)
| Per meal | $25 | — | — | — | — |
| Gardening — essential light gardening | Hourly rate | $140 | — | — | — | — |
| Assistance with home maintenance and repairs | Hourly rate | $150 | — | — | — | — |
| Expenses for home maintenance and repairs | As per quote | Cost varies based on the third-party expense — the actual cost plus 10% to cover our support in managing the service. | ||||
Support to help you manage daily activities and maintain the skills you need to live independently. A moderate contribution may be required.
| Service | Charged | Weekday 7am–8pm | Weekday 8pm–12am | Saturday | Sunday | Public holiday |
|---|---|---|---|---|---|---|
Personal care
| Hourly rate | $120 | $145 | $175 | $200 | $250 |
Home or community general respite
| Hourly rate | $120 | $145 | $175 | $200 | $250 |
Social support and community engagement
| Hourly rate | $120 | $145 | $175 | $200 | $250 |
Accompanied activities
| Hourly rate | $145 | $175 | $205 | $240 | $285 |
| Group social support | Per session | $135 | — | — | — | — |
Charged at an initial, standard or extended rate depending on the appointment.
| Service | Charged | Initial | Standard | Extended |
|---|---|---|---|---|
| Remedial massage | Hourly rate | $270 | $195 | $230 |
Group and individual transport assistance. Transport is charged per one-way trip.
| Service | Charged | Standard hours Mon–Fri |
|---|---|---|
| Direct transport — 0–10 km | Per trip | $60 |
| Direct transport — 11–20 km | Per trip | $90 |
| Direct transport — 21–30 km | Per trip | $120 |
| Direct transport — 30–60 km | Per trip | $200 |
| Direct transport — over 60 km | Per trip | Negotiable |
| Indirect transport (taxi and ride share) | Per trip | Self-managed via an Associate or third-party provider. Pricing depends on third-party service delivery costs and may vary — the actual fare plus 10% to cover our support in managing the service. |
Specialised services to maintain or regain functional and cognitive capability, delivered or supervised by qualified health professionals. No contribution is required for these services.
| Service | Charged | Weekday 7am–8pm | Weekday 8pm–12am | Saturday | Sunday | Public holiday |
|---|---|---|---|---|---|---|
| Registered nurse clinical care | Hourly rate | $190 | $215 | $250 | $310 | $370 |
| Enrolled nurse clinical care | Hourly rate | $150 | $175 | $210 | $270 | $330 |
| Nursing care consumables | As per quote | Cost varies based on the cost of specialised nursing products — the actual cost plus 10% to cover our support in managing the service. | ||||
Your Care Partner coordinates your supports and stays in touch as your needs change.
| Service | Charged | Standard hours Mon–Fri |
|---|---|---|
| Home Support Care Management (Care Partner) | Hourly rate | $150 |
| Home Support Restorative Care Management (Restorative Care Partner) | Hourly rate | $175 |
Charged at an initial, standard or extended rate depending on the appointment.
| Service | Charged | Initial | Standard | Extended |
|---|---|---|---|---|
Allied health and other therapeutic services
| Hourly rate | $340 | $260 | $300 |
| Nutrition supports | As per quote | Cost varies based on the cost of specialised nutrition support products — the actual cost plus 10% to cover our support in managing the service. | ||
Through the AT–HM Scheme you can access tailored equipment and make changes to your home that support your wellbeing.
| Service | Charged | Cost |
|---|---|---|
Assistive technology (equipment and products)
| As per quote | Cost varies based on the third-party expense. Assistive technology includes a 10% administrative fee, up to a maximum of $500. |
Home modifications (home adjustments)
| As per quote | Cost varies based on the third-party expense. Home modifications include a 15% coordination fee, up to a maximum of $1,500. |
Your individual contribution rate is set and communicated to you by Services Australia, based on your financial situation. Your contribution is a percentage of the price of the service — not the full price.
| Your situation | Clinical supports | Independence supports | Everyday living supports |
|---|---|---|---|
| Full pensioner | 0% | 0% | 0% |
| Part pensioner | 0% | 0–25%, based on an assessment of your income and assets (your Age Pension means assessment) | 0–25%, based on an assessment of your income and assets (your Age Pension means assessment) |
| Self-funded retiree holding or eligible for a Commonwealth Seniors Health Card (CSHC) | 0% | 0–25%, based on an assessment of your income and assets. CSHC holders undergo a separate Support at Home assessment | 0–25%, based on an assessment of your income and assets. CSHC holders undergo a separate Support at Home assessment |
| Self-funded retiree not eligible for a CSHC | 0% | 25% | 25% |
| Your situation | Clinical supports | Independence supports | Everyday living supports |
|---|---|---|---|
| Full pensioner | 0% | 5% | 17.5% |
| Part pensioner | 0% | 5–50%, based on an assessment of your income and assets (your Age Pension means assessment) | 17.5–80%, based on an assessment of your income and assets (your Age Pension means assessment) |
| Self-funded retiree holding or eligible for a Commonwealth Seniors Health Card (CSHC) | 0% | 5–50%, based on an assessment of your income and assets. CSHC holders undergo a separate Support at Home assessment | 17.5–80%, based on an assessment of your income and assets. CSHC holders undergo a separate Support at Home assessment |
| Self-funded retiree not eligible for a CSHC | 0% | 50% | 80% |
Nursing care consumables
Items associated with clinical care — continence aids, bandages, wound dressings, skin emollients and similar — are charged separately, with a 10% administrative fee up to a maximum of $500. These are supplied by an approved supplier; talk to your Care Partner.
Assistive technology and home modifications
Equipment and home adjustments prescribed by allied health professionals can be hired or purchased to help you live independently. Assistive technology includes a 10% administrative fee (max $500); home modifications include a 15% coordination fee (max $1,500).
Third-party providers
Where we can't provide our own staff for a shift, or you ask us to source a contractor, we engage a third-party provider — always checked against our quality standards with a relevant police clearance. If you choose your own provider, a 10% administration fee applies on top of their prices.
A service that isn't listed
If you'd like something that isn't on our price list, talk to us. We may be able to arrange it. Depending on your needs the price may differ from this list — if so, we'll discuss it with you and agree the price in writing first.
Cancelling a visit
The notice period for cancellations is 24 hours. If a service is cancelled with less than 24 hours' notice, or nobody is home at the scheduled time, the full cost of that service is billed.
Pausing your services
In most cases we can put your services on hold — for a hospital stay, a holiday or respite care. Let your Care Partner know as early as you can so we can reorganise things and avoid late-notice cancellation charges.
Talk to a real person about care for yourself or someone you love. There's no pressure, and no cost to ask.