Question 1: What help can I get?

Community Care Services are designed with the aim of meeting your changing needs as you get older. You might need help with daily tasks that you can no longer manage or you might need help to stay connected to your community.  For example, you might need help with:

·        shopping and bill paying, outings, friendly visiting

·        social support groups

·        domestic assistance and spring cleaning

·        home maintenance (such as changing light bulbs or smoke alarm batteries)

·        gardening (such as pruning, weeding, yard tidying up)

·        transport

·        personal care

·        nursing assistance

·        in-home respite

·        home modifications

·        meal preparation

All services are aimed to assist you to stay in your own home as well as to stay connected to your community.

 

 

 

 

Question 2. How do I get these services?

There are some services that you can access through the Commonwealth Home Support Program (CHSP). These include:

·        social support-individual (assistance with shopping and bill paying, outings, friendly visiting)

·        social support groups

·        domestic assistance and spring cleaning

·        home maintenance (such as changing light bulbs or smoke alarm batteries)

·        gardening (such as pruning, weeding, yard tidying up)

·        transport to medical and other appointments or transport to social support groups

You should be registered with My Aged Care before you can receive these services. You can contact My Aged Care on 1800 200 422 or visit their website https://www.myagedcare.gov.au and use the Make a referral tool

If you have more complex needs, a Home Care Package (HCP)  may be right for you. You can access similar services through CHSP, but on top of this, the HCP services are coordinated and tailored to meet your specific needs. HCP services include but are not limited to: personal care, nursing assistance, in-home respite, home modifications, meal preparation, domestic assistance, gardening, transport, home maintenance, allied health professionals, social support.

Some facts about Home Care Packages:

·     there are four levels of packages to cater for different needs:  Level 1 (Basic care needs), Level 2 (Low care needs), Level 3 (Intermediate care needs), Level 4 (High care needs

·     a formal assessment by a member of an Aged Care Assessment Team (ACAT) is required before you can get a package

Please contact My Aged Care on 1800 200 422 or visit their website https://www.myagedcare.gov.au and use the Make a referral tool

 

Alternatively, you can contact us and we can make a referral to My Aged Care on your behalf. 

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Question 3. Are There Any Fees?

There are fees for Community Care Services, however:

  • You will not be denied service if unable to pay;
  • Fees are discussed and negotiated with the you, your family or advocate at the commencement of services and signing of the agreement;
  • Fees may be reviewed annually or at your request.

 

Community Care Services comply with the Government’s Fee Policies for Home Care.

More information on fees can be found on the My Aged Care website http://www.myagedcare.gov.au